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Account Specialist - Cincinnati, OH in Cincinnati at United Natural Foods, Inc.

Date Posted: 8/2/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Cincinnati
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/2/2018

Job Description

POSITION PURPOSE 

Perform duties for specific account related to promotional and new item process execution. Provide communication and analytical data for Sales and customers. Execute and prioritize sales and customer needs. Work with Account Managers, Inventory Planning, Supplier Relationship, Operations, Commercial Strategy and Transportation departments to deliver optimal customer service.  This position will work with a customer in Cincinnati, OH.



 

EEO/VETERANS/DISABLED

ESSENTIAL FUNCTIONS AND BASIC DUTIES:

  • Provide on-site customer support to Account Management team.
  • Generate system reports as required by the customer (sales, inventory, performance).
  • Courteously and promptly resolve customer questions and problems or properly refers them to appropriate personnel.
  • Troubleshoot item discrepancies, identify and resolve technical requirements for supplying the customer item and pricing data files.
  • Execute and coordinate with internal departments on promotion and new item process for assigned accounts.
  • Review and coordinate with Account Managers on new store opening accounts within the UNFI business systems to ensure proper attributes and price structure is activated on each account.
  • Provide clear and thorough communication with the Inventory Planning, Routing and Operation departments to communicate impending large purchases on opening store orders and refill or special orders, including any special delivery requests.
  • Solicit discounts from broker and manufacturer representatives.
  • Manage the administration of discontinued products and pack size changes with the customer.
  • Travel as applicable to attend offsite customer or broker meetings as needed to support the account.
  • Perform other duties and projects as assigned.

Job Requirements

QUALIFICATIONS:

Education/Certification:

  • Bachelor’s Degree preferred or equivalent related training and experience

 Experience:

  • Five (5) year’s customer care related and/or account management experience is preferred
  • Experience prioritizing and/or manage time, projects, records etc.
  • Must have experience servicing high profile accounts and the practices and procedures specific to the required tasks
  • Analytical background in consumer packaged goods distribution and/or category management preferred
  • System Implementation preferred

Knowledge:

  • Proficiency in analytics and reporting
  • Product knowledge and industry terms related to UNFI required
  • Knowledge of all company business systems
  • Knowledge of Customer Care systems and tools
  • Knowledge of policies and processes specific to Customer Care functions
  • Ability to accurately performs system discounting and price quoting

Skills/Abilities:

  • Excellent verbal and written communication skills
  • Proficiency in Microsoft Office Suite
  • SharePoint and SAP skills preferred
  • High level of business acumen relative to key account management and sales
  • Able to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals
  • Comfortable in an open, dynamic and collaborative work environment
  • Strong organizational skills with ability to multi-task
  • Ability to work independently and exercise good judgment
  • Proven customer service standards
  • Able to resolve issues appropriately and in a timely manner
  • Ability to lead and motivate other team members
  • Good decision making and effective negotiation skills
  • Ability to work a flexible schedule to support the customer's available time
  • Ability to work remotely to support customer specific projects and tasks