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Sales Support Representative (PACO) - San Francisco in San Fransico at United Natural Foods, Inc.

Date Posted: 5/21/2018

Job Snapshot

  • Employee Type:
  • Location:
    San Fransico
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description


Assist with overall support of the Sales Team with customer inquiries, cold calling and order entry processes.



    • Perform various data entry, such as entering customer sales orders, revising existing sales orders and assigning lots.
    • Print FOB copy of new or revised sales order and give copy to appropriate supply chain logistics personnel
    • Send customer order confirmations and customer passing.
    • Track and follow up on hold orders to ensure that the product either ships in a timely manner or gets put back into inventory.
    • Schedule and follow-up on outbound transportation logistics.
    • Assist in cold calling on potential outbound transportation carriers.
    • Invoicing
    • Follow up and settlement of credit transactions.
    • Follow up and settlement of price after sales transactions.
    • High level of effective communication to sales such as unshipped orders and inventory or quality issues.
    • Answer, handle or route incoming calls.
    • Take on new customer assignments as needed.
    • Assist in cold calling on new potential customers.
    • Assist in calling accounts for order placements.
    • Assist with daily office functions: sorting, filing, copying, mass mailings, phones, mail distribution, etc.
    • Follow all policies and procedures outlined in the Pacific Organic’s Recall Plan.
    • Perform all duties and responsibilities in an ethical manner and in accordance with Company policies and procedures.
    • Perform other duties and projects as assigned by management.

Job Requirements



  • Associates degree or equivalent training and experience 


  • 1-3 years in a perishable food sales environment preferred
  • 1 year experience in an office, administrative and/or sales setting.


  • Knowledge of the perishable and organic food industry preferred
  • Competent with MS Office Suite, including Outlook, Excel and Word; PowerPoint


    • Strong customer focus with professional demeanor.
    • Self-motivated and multi-task focused.
    • Strong organizational and multi-tasking skills with ability to work effectively in a fast-paced environment , under pressure and remain flexible.
    • Able to set priorities and meet deadlines while accomplishing team objectives.
    • Good attention to detail and accuracy with figures.
    • Able to resolve issues appropriately and in a timely manner.
    • Able to develop and maintain effective, positive internal/external working relationships with a diverse group of individuals; a team player.
    • Strong computer skills, including Internet, MS Outlook, Word and Excel; PowerPoint a plus; competent to learn and adapt to new computer applications, system upgrades and other technology as necessary.
    • Good verbal/written communication skills.
    • Ability to work closely with management and team members to resolve problems and issues.